Last Updated: 21 October 2026
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iOS: Go to Shop → Restore Purchases. This recovers non-consumable purchases (such as "Remove Ads") linked to your Apple ID.
Android: Go to Shop → Restore Purchases to recover eligible non-consumable purchases linked to your Google Play account, where supported.
Restore Purchases does not bring back Coins, because Coins are used up when you spend them. On iPhone and iPad your coin balance is kept in iCloud (when iCloud is on) and usually comes back when you reinstall on a device signed in to the same Apple ID. On Android it comes back only if Android's device backup is on and has run, and you restore it on the same Google account. We can't guarantee a coin balance is restored.
Progress is saved on your device; Starby has no sign-in account. iPhone/iPad: keep iCloud on and stay signed in to Game Center. After a reinstall, or on a new iPhone with the same Apple ID, your best score, coins and name usually come back, and your Starby leaderboard best is carried over through Game Center. Android: keep Android backup on. Android restores app data from its last backup (usually made once a day) when you reinstall on the same Google account; play since the last backup can be lost, and a new phone gets it only from a device backup. Moving between iPhone and Android is not supported.
Go to Settings and tap the edit button next to your username. Usernames must comply with our Community and Username Rules. Offensive or inappropriate names may be reset, and repeat offenders may be removed from leaderboards. To report an inappropriate username, email us with a screenshot.
Go to Settings → scroll to the bottom → tap "Delete Account & Data" (same steps on iOS and Android). See our Account & Data Deletion page for the full process, what's deleted, and what may remain with Apple or Google.
On iOS, Starby currently does not ask for notification permission and does not offer a notification setting. If you enabled notifications in an earlier version, you can stop them in iOS Settings → Notifications → Starby. On Android, notifications are optional and need Android notification permission; you can manage them in Android Settings → Apps → Starby → Notifications.
Notifications are optional. If you have them enabled, they can include gameplay reminders, competition updates, app updates, and occasional re-engagement nudges. See our Privacy Policy for details.
Check two things: (1) notifications for Starby are enabled in your device's system settings (on iOS, Starby currently has no notification setting or prompt of its own), and (2) Do Not Disturb / Focus modes aren't blocking them. Notifications also require an active internet connection to be delivered.
Starby runs on iPhone and iPad with iOS or iPadOS 15.0 or later, and on supported Android devices through Google Play.
Core solo play works offline on both platforms. Leaderboards, cloud backup and sync, rewarded ads, and purchases require an internet connection.
Purchase "Remove Ads" in the Shop, on iOS or Android. This removes the short full-screen (interstitial) ads that appear automatically after about every fifth completed game, when you return to the Main Menu (including from the win screen) or press Restart; the next run starts only after the ad closes. No ad is shown while a run is being played. Rewarded ads are the ones you choose to start; they remain available separately as something you actively choose to watch in exchange for an in-game benefit.
Rewards are granted only after the ad provider confirms a successful, eligible ad completion. If the ad fails to load, is closed early, or the provider reports an error, no reward is granted. Try again with a stable connection; if the problem continues, contact support with your device model and app version.
Try enabling "Smooth Mode" in Settings → Performance. This reduces visual effects for better performance on older devices.
Progress is saved on your device; Starby has no sign-in account. iPhone/iPad: keep iCloud on and stay signed in to Game Center. After a reinstall, or on a new iPhone with the same Apple ID, your best score, coins and name usually come back, and your Starby leaderboard best is carried over through Game Center. Android: keep Android backup on. Android restores app data from its last backup (usually made once a day) when you reinstall on the same Google account; play since the last backup can be lost, and a new phone gets it only from a device backup. Moving between iPhone and Android is not supported.
Starby's own Firebase-backed leaderboards work the same way on both platforms. The Golden Tile Cup, a limited-time competition, ended on 2 August 2026. On iOS, Apple Game Center may additionally be available for platform-specific leaderboards and achievements. The initial Android release does not use an equivalent Google service.
On first launch you choose an age category (Under 16, 16 or older, or Prefer not to say), which affects ads and analytics. Your advertising consent choices are in Settings → Privacy Preferences. In version 1.2.1 and later, you can switch usage stats and crash reports on or off (players 16 or older) in Settings → Share usage stats, and change your age answer in Settings → Age range, but only toward more protection. You can also see our Advertising & Privacy Choices page.
Found a bug? Please email us with:
Tip: Check the App Store or Google Play for updates — we regularly fix bugs and add improvements!
iOS: All purchases are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Starby purchase, and select "Request a refund."
Android: All purchases are processed by Google Play. Request a refund through Google Play's own purchase history and refund process.
Note: Refunds are at Apple's or Google's discretion and subject to their own refund policies; this does not exclude your statutory consumer rights. If a refund is granted for a Coin purchase, those Coins will be deducted from your in-game balance, and items unlocked using refunded Coins may be revoked.
You have the right to delete your account and associated data at any time, on either platform. See the full Account & Data Deletion page for exact steps, what is deleted, and what may remain with Apple or Google.