Delete Your Account & Data

Last Updated: 5 September 2026

You have the right to delete your Starby account and associated data at any time, on iOS or Android.

Option 1: In-App (Recommended)

Open Starby → Settings → scroll to the bottom → tap Delete Account & Data → review the consequences shown on screen → confirm the deletion request. This is the same path on iOS and Android.

This immediately and permanently begins removing:

Your Firebase Authentication identity and Starby user profile
Your cloud-synced game data and username mapping
Your Starby leaderboard and Golden Tile Cup / competition records, where deletable
Your notification-token records, where Starby-controlled
Local storage and Capacitor Preferences on the device performing deletion
iCloud Key-Value Storage data, where the iOS app can remove it
Consent and account records under Starby's control

iOS note: To remove your scores from Apple Game Center, manage your Game Center data directly in iOS Settings → Game Center — Starby's in-app deletion does not control Game Center's own records.

Android note: The initial Android release does not use Google Play Games, so there is no separate Play Games data to manage.

Option 2: Web Contact (if you cannot access the app)

Send an email to hello@ostoya.games with the subject line:

"Delete My Account"

Please tell us which platform you play on (iOS or Android) and include your Starby username plus any details that help verify account ownership, such as approximate coin balance or device model. We cannot process deletion requests based solely on a public username without reasonable verification, and we do not offer a separate identity-verification method beyond this. We will act on the request within applicable statutory timeframes.

Data That May Remain

Because Starby's account is Firebase-controlled but your platform account is not, some information stays with Apple or Google after Starby-side deletion completes:

Apple App Store transaction history, or Google Play transaction history
Your Apple ID/Game Center data, or your Google account data
Apple's or Google's own security and operational logs
Records we must keep for tax, fraud-prevention, dispute, or other legal obligations
Temporary backups pending their normal deletion cycle
Anonymised or aggregated records that no longer identify you
Public competition results, where removal is technically or legally limited

Starby does not use Google Play Games, so there is no separate Google Play Games data to delete.

Coins and Purchases

Account deletion is permanent and cannot be undone. Deleting your account may permanently remove any remaining coin balance and Starby cloud progress. Deleting your account does not itself refund any purchase. Eligible non-consumable purchases (such as "Remove Ads") may remain associated with your Apple or Google account and may be restorable there where the app supports restoration, but consumable balances (Coins) are not guaranteed to be restored. If you have a pending purchase or refund matter, we recommend resolving it with Apple or Google before deleting your account.

Timing and What to Do if Something Fails

Deletion normally begins as soon as you confirm it in the app. Network or server errors may require a retry — if deletion does not complete, try again once you have a stable connection, or contact support. Some data may be retained briefly afterward where a legal or provider retention obligation applies, as described above.